At Tie Towel, customer satisfaction is our top priority. We aim to ensure every customer is happy with their purchase. However, due to the nature of our product and hygiene reasons, we are unable to accept returns unless the item is damaged or faulty.
If your Tie Towel arrives damaged or is faulty, we’re here to make it right. You can choose between a free replacement of the same product, shipped to you at no extra cost, or a full refund to your original payment method.
To initiate a return for a damaged or faulty item, please contact us at [email protected] within 14 days of receiving your order. Be sure to include your order number, a brief description of the issue, and photos of the damaged or faulty product if possible.
For hygiene reasons, we cannot accept returns or exchanges for any other reason besides damage or faults. This policy ensures the safety and comfort of all our customers.
If you have any questions or concerns about your order, don’t hesitate to reach out to us at [insert contact email or form link]. We’re always happy to assist.
Thank you for your understanding and for choosing Tie Towel!